Definitions
In these terms and conditions, “the seller” refers to Spa Furniture UK, “the buyer” means the purchaser of goods from the seller, and “products” or “goods” refer to the services and products supplied by Spa Furniture UK under these terms.

These terms and conditions may be updated or amended at any time by the seller without prior notice. The seller reserves the right to terminate any transaction or account if these terms are breached.

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1. General

All orders are subject to these terms and conditions. By placing an order, the buyer accepts these terms. No modification or variation shall be binding unless agreed in writing by the seller. Any communications from the buyer that include alternative terms will not override these conditions unless explicitly accepted by a Director of the seller.

All goods are sold with the understanding that they will be used as intended, by trained professionals or students under qualified supervision.

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2. Trade Only

Spa Furniture UK is a trade-only wholesaler. By placing an order, the buyer confirms that they (and any users) are suitably qualified to use the items purchased. The seller accepts no responsibility for injuries or damage caused by unqualified use. All trade customers are expected to hold appropriate insurance for staff and equipment.

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3. Prices

All prices are listed excluding VAT unless otherwise stated. The seller reserves the right to update prices and delivery charges without notice. Promotional offers are subject to availability and may change at any time.

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4. Payment

Orders must be paid in full before dispatch. We accept major credit and debit cards, BACS, CHAPS, and cleared cheques (payable to Spa Furniture UK).

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5. Delivery

Delivery dates provided are estimates and not binding. The seller is not liable for any delay or loss due to delivery issues. Deliveries are made via third-party couriers, and their terms apply. All goods must be inspected upon delivery, and any damage must be reported and signed for as damaged at the time of receipt. If no one is available to receive and sign for goods, the seller is not responsible for missed delivery or additional charges. Some items may require assembly.

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6. Force Majeure

The seller is not liable for delays or non-performance caused by events beyond its control, including but not limited to industrial action, natural disasters, transport issues, or supplier failure.

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7. Technical Advice

Spa Furniture UK may provide technical advice related to the use and maintenance of its products. This is offered in good faith but without liability.

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8. Warranty / Returns

All products come with a 12-month warranty covering parts or full replacement, excluding labour. Warranty is void if damage results from misuse, wear and tear, neglect, fire, or unauthorised repair. Return shipping is at the buyer’s cost. Goods must be returned for inspection before any replacement or repair is offered.

On-site repairs are not covered under warranty unless agreed in writing. Travel and labour fees for on-site visits must be paid in advance by the buyer. Faults must be reported within 48 hours of delivery. All returns are at the buyer’s risk and must be well-packaged. No goods are sold on a sale or return basis. Returns require written agreement.

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9. Order Cancellation

Orders may be cancelled within 48 hours of scheduled delivery by calling our customer service line. Cancellations after this window may not be accepted.

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10. Refunds

Approved refunds will be issued to the original payment method and may take up to 14 days to process. If paid in cash, a cheque will be issued. Handling and admin fees may be deducted from the total refund.